Refund policy
Return & Refund Policy
Last Updated: March 10, 2025
At Thomson Eyewear, a brand by Al Mokhtar Optics GOLD, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund guidelines below, which comply with UAE law.
1. Eligibility for Returns
• Timeframe: You may request a return within 14 days of receiving your order.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Defective/Damaged Items: If your item is defective or damaged upon receipt, please contact us immediately.
2. Return Process
• Initiate a Return: Contact our customer support at hello@thomson-eyewear.com with your order details to begin the return process.
• Instructions: We will provide you with the necessary instructions for returning the product.
• Return Shipping Costs: Please note that the customer is responsible for all return shipping costs unless the return is due to our error or a defective product.
3. Refund Process
• Inspection: Once we receive your returned item and verify its condition, we will process your refund.
• Method: Refunds will be issued to the original method of payment.
• Exclusions: The refund amount will not include the cost of return shipping paid by you, except when the return is due to our error or a defective product.
• Processing Time: Refunds will be processed within 1–3 business days from receipt of the returned item.
4. Exchanges
• Procedure: To exchange an item, please follow the return process and place a new order for the desired product.
• Costs: The customer is responsible for return shipping costs and any price differences between items.
5. Contact Information
For any questions or concerns regarding our return and refund policy, please contact us at:
Email: hello@thomson-eyewear.com
Whatsapp: +971 507069507
By making a purchase on our Site, you agree to the terms outlined in this Return & Refund Policy. Thank you for choosing Thomson Eyewear, a brand by al mokhtar optics gold.