Privacy policy
This Privacy Policy describes how Thomson Eyewear, a brand by Al Mokhtar Optics GOLD (the “Site”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thomson-eyewear.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The information we collect and how we use it depends on your interaction with us. In addition to the specific uses set out below, we may use your information to communicate with you, improve our Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users and others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and types of personal information we collect.
Information We Collect Directly from You
When you interact directly with us, you may provide certain information, including:
• Contact Details: Your name, address, phone number, and email.
• Order Information: Your billing address, shipping address, payment confirmation, and related details necessary to process and fulfill your order.
• Account Information: Your username, password, security questions, and other information for account security.
• Customer Support Information: Any information you include in your communications with us, such as inquiries or support messages.
Some features of the Services may require you to provide specific information. You may choose not to provide this information, but doing so might limit your ability to use or access those features.
Information We Collect about Your Usage
We automatically collect certain information about your interactions with the Services (“Usage Data”). This may include:
• Device information (e.g., hardware model, operating system)
• Browser and network information (e.g., browser type, IP address)
• Details regarding your usage of our Site, including pages visited and actions taken
We use technologies such as cookies, pixels, and similar tracking tools to collect this Usage Data.
Information We Obtain from Third Parties
We may also receive information about you from third parties, including:
• Service Providers: Companies that support our Site and Services.
• Payment Processors: We use Stripe as our payment provider. Stripe collects payment information (such as credit or debit card details and billing address) necessary to process your payment and fulfill your order. Information collected by Stripe is subject to its own privacy policy.
• Tracking Technologies: Third parties may collect information via tracking tools (e.g., pixels, web beacons) when you interact with our Site, emails, or advertisements.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. See the section on Third Party Websites and Links for more details.
How We Use Your Personal Information
• Providing Products and Services: We use your personal information to deliver and manage the Services. This includes processing payments, fulfilling orders, sending transaction-related notifications, managing your account, and arranging shipping and returns.
• Marketing and Advertising: We may use your information for marketing and promotional purposes, including sending emails, text messages, or postal mail about our products and services, and displaying targeted advertisements on our Site and other platforms. If you are an EEA resident, the legal basis for these activities is our legitimate interest in marketing our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention: Your information helps us detect, investigate, and prevent potential fraudulent, illegal, or malicious activities. If you have an account, you are responsible for keeping your credentials secure. For EEA residents, these activities are based on our legitimate interest in maintaining the security of our Site, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement: We use your information to provide customer support, gather feedback, and improve our Services, all in our legitimate interest to maintain an effective relationship with you, per Art. 6 (1) (f) GDPR.
Cookies
We use cookies on our Site to enhance your browsing experience, remember your preferences, run analytics, and understand user interaction. For detailed information about the Cookies we use, please refer to our Cookie Policy.
Most browsers accept Cookies by default. However, you can modify your browser settings to remove or reject Cookies. Please note that disabling Cookies may impact your ability to use certain features of the Services.
How We Disclose Personal Information
In some cases, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, or as otherwise permitted by law. Such disclosures include:
• Service Providers: Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and Marketing Partners: Partners with whom we collaborate for advertising or promotional purposes. These partners will manage your information in accordance with their own privacy policies.
• With Your Consent: When you direct us to share your information, for example, to ship products or to enable certain integrations.
• Corporate Affiliates: Within our corporate group, as part of our legitimate interest in operating our business.
• Legal and Regulatory Reasons: Disclosures required to comply with legal obligations (such as subpoenas or search warrants), enforce our terms of service, or protect the Services and the rights of our users and others.
We may disclose various categories of personal information, including:
• Identifiers: Basic contact details and account or order information.
• Commercial Information: Order details, shopping data, and customer support records.
• Internet or Network Activity: Usage Data.
• Geolocation Data: Location information derived from technical measures like your IP address.
We do not disclose sensitive personal information without your explicit consent or for purposes of inferring personal characteristics.
Third Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy practices or content of those sites. When you follow such links, please review their respective privacy policies. The inclusion of these links does not imply any endorsement of their content or operators.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If you believe we have inadvertently collected information from a child, please contact us immediately to request deletion of that information.
Security and Retention of Your Information
While we take reasonable measures to safeguard your personal information, no security system is impenetrable, and we cannot guarantee absolute security. Information sent to us may not be secure while in transit, so please avoid sending sensitive or confidential information via unsecured channels.
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
• Right to Access / Know: Request access to the personal information we hold about you.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of any inaccurate information.
• Right of Portability: Request a copy of your personal information and, where applicable, request its transfer to another party.
• Right to Opt Out: Request that we do not sell, share, or use your personal information for targeted advertising.
• Restriction of Processing: Request that we limit the processing of your personal information.
• Withdrawal of Consent: Withdraw your consent for processing your personal information where applicable.
• Appeal: Appeal our decision if we deny your request.
• Managing Communication Preferences: Opt out of promotional communications using the unsubscribe options provided in our emails. Note that non-promotional communications regarding your account or transactions may still be sent.
To exercise these rights, please follow the instructions on our Site or contact us using the details below. We may need to verify your identity before processing your request and will respond in accordance with applicable law.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available online.
International Users
Your personal information may be transferred, stored, and processed outside of your country of residence. This processing may occur in countries that have different data protection laws than your country. When transferring data out of Europe, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent arrangements, unless transferring to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at:
Email: hello@thomson-eyewear.com
Whatsapp: +971 507069507
For the purposes of applicable data protection laws and unless explicitly stated otherwise, Thomson Eyewear, a brand by Al Mokhtar Optics GOLD, is the data controller of your personal information.
By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.